Provided the order has not shipped yet, it is possible to change or cancel your order – just get in touch with your order number.

In the case that it has shipped, you will have to create a new order, or return your goods once received.

In the (unlikely) event that you are not happy with your order, please reach out to us via email.

We accept returns within 14 days after the order is received, provided it is in its original unused condition.

The cost of returning merchandise is your responsibility unless otherwise agreed. We are not responsible for items lost. Refunds may be issued after receiving the returned product safely. If we are satisfied with the condition of the item, we will process your refund, excluding the original delivery cost.

A take on a few fine jewellery commissions a year, with pricing starting at €1000. Please email or DM on instagram to enquire. Most commissions will need a few months to complete, depending on the complexity of the project, so if you have something special in mind make sure to reach out in time! This includes Engagement Rings.

If you wish to give a piece of your gold plated jewellery a refresh it is possible to return them to Mairy Jewellery for re-plating. Prices for which start at €25. Non-eu customers may wish to find a re-plating service in their country of residence, for which we can offer advice on the process, just get in touch via email.

One way to find your size is to take a ring that you already own and measure it's inside diameter, this measurement you can compare to our Size Guide chart to find the letter value.

Otherwise, take a small strip of paper or ribbon and comfortably wrap it around the base of your finger, marking where it overlaps. Flattened out, the measurement of this length gives you the circumference, which you can compare to our Size Guide Chart.
If there is a large disparity between the size of your middle knuckles and the base of your fingers, it is best to use the first method to ensure you will be able to get the ring on.

Remember fingers are squishy, so if your measurement is within the millimetre of one of the sizes it should still fit nicely.

For changes like metal colour, please get in touch directly and I am sure we can work something out. Since pieces are made to order most requests are possible. We could even add a gemstone if you really desire...